The Player Forge

INTRODUCTION

The Player Forge ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

INFORMATION WE COLLECT

Personal Information

• Name and contact details (email, phone, address)
• Payment information (processed securely by third-party providers)
• Date of birth (for age verification)
• Emergency contact information
• Medical information relevant to participation in activities

Usage Information

• Website usage data and analytics
• Booking history and preferences
• Communication records
• Device information and IP addresses

HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

• Processing bookings and reservations
• Managing your account and preferences
• Processing payments and refunds
• Communicating with you about our services
• Improving our website and services
• Complying with legal obligations
• Ensuring safety and security at our venues
• Marketing (with your consent)

INFORMATION SHARING

We do not sell your personal information. We may share your information in the following circumstances:

• With service providers who assist us in operating our business
• When required by law or to protect our rights
• In case of emergency or safety concerns
• With your explicit consent

DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Limited access to personal information
• Staff training on data protection

YOUR RIGHTS

Under UK data protection law, you have the following rights:

• Right to access your personal information
• Right to correct inaccurate information
• Right to delete your personal information
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, please contact us using the details provided below.

COOKIES

We use cookies and similar technologies to improve your experience on our website. You can control cookie settings through your browser preferences. Essential cookies are necessary for the website to function properly.

DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain booking information for 7 years and marketing data until you unsubscribe.

CHILDREN'S PRIVACY

Our services are not directed to children under 13. For children participating in our Junior Premier League programs, we collect information with parental consent and take additional measures to protect their privacy.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

CONTACT US

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@theplayerforge.com

Address: The Player Forge, Risborough Road, Kingsey, Bucks, HP17 8LT

PRIVACY POLICY